Duties and responsibilities:

Under the supervision of the user Support manager the incumbent will perform the following functions:

• Provide customer service to users through the operation of the User Support system.
• Configure Windows Workstations operating systems, WIN 2000, WIN NT, WIN XP and provide support for Microsoft Office and Lotus Notes software.
• Provide trouble shooting and support to all users connection to the LAN system
• Provide support to the office automation, computer installations data communications and the maintenance of other related equipment and software applications.
• Provide technical support to technicians and working staff in the interfacing of the LAN equipment with the satellite and Microwave modems. Provide support to multiplexers, line drivers, dial up facilities for interconnectivity with various locations
• Must be familiar with Cat5E (100Mbps) and fiber Optic (1000Mbps) cabling systems and capable of installing, testing and maintaining a large cable and fiber network.
• Assist in maintaining optimal performance of the IT equipment, supporting the computer based network. Diagnose equipment problems, liaise with the supervisor regarding repair or replacement.
• Draft instructions on the use of standard office applications for submission to the supervisor,

Competencies:

• Professionalism - Good technical skills; demonstrated ability to apply good judgment in the context of assignment given.
• Communications: Good communications (spoken and written) skills, including the ability to explain and present technical information; effectively train/advise users on information technology issues; prepare written documentation in a clear and concise style.
• Technical Awareness: Good technical knowledge of hardware and software of information technology infrastructure, servers, workstations, desktop PCs and peripherals; ability to undertake system programming using widely used programming languages.
• Teamwork: Good interpersonal skills and ability to establish and maintain effective working relations in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.
• Planning and Organization: Ability to plan own work, to work effectively under stress and to priorities and juggle multiple tasks with tight deadlines.
• Client Orientation: Good client service skills; ability to see things from the clients' point of view; ability to meet timeline for service delivery and keep clients informed at all times.

Qualifications:

• Academic background: Technical Degree/Diploma in electronic telecommunications, computer technology or other related fields, or an equivalent educational certificate and experience in the Information Technology field including MCP Windows, NT Workstations and Serves plus MCSE/CCNA/CCDA/CCDP certification
• Relevant working experience: At least 6 years of professional experience, preferably part of it acquired in the UN system or NGO.
• Necessary skills: Ability to plan and prioritize work. Good knowledge in LAN and WAN utilizing WIN 2000, a very strong understanding of computer hardware, ability to troubleshoot PCs and other related equipment down to board level. Good interpersonal skills.
• Language: Fluency in written and spoken English and Arabic. Knowledge of other languages spoken in Sudan an advantage.
  The following assets would constitute an advantage: Familiarity with UN system and computer systems.